Refund Policy

Last updated: May 18, 2026

The short version: All sales are final because our products are digital files delivered immediately at checkout. The only exception is a defective or incorrect file — if something is wrong with your download, email us and we'll make it right.

1. All Sales Are Final

Cozy Contracts sells digital document templates that are delivered electronically the moment your payment is processed. Because the files are available for download immediately — and cannot be "returned" the way a physical product can — all sales are final and non-refundable except in the limited circumstances described in Section 2 below.

By completing your purchase, you acknowledge that you are purchasing a digital product with immediate delivery and you waive any right to a cooling-off period or change-of-mind refund.

2. When We Will Issue a Refund or Replacement

We will issue a full refund or send a corrected file if, within 7 days of your purchase:

Your download link is broken or expired before you were able to download (contact us — we'll generate a new link immediately).
The file you received is corrupted, unreadable, or will not open after a reasonable attempt.
You received a different product file than what you purchased (wrong template in the ZIP).

In these situations, our first step will always be to send you a corrected, working file. If we cannot do so within 3 business days, we will issue a full refund to your original payment method.

3. What Does Not Qualify for a Refund

Situation	Refund?
You changed your mind after purchasing	No
You purchased the wrong template by mistake	No — please review product descriptions carefully before buying
The template does not match your specific legal situation	No — templates are general-purpose starting points; review with an attorney
An attorney told you the template is not right for your situation	No — we recommend attorney review before purchase for complex matters
You successfully downloaded the file but did not use it	No
The file is corrupted or you cannot open it	Yes — contact us within 7 days
You received the wrong product file	Yes — contact us within 7 days
Your download link expired before you downloaded	New link — contact us and we will send a fresh link immediately

4. How to Request a Refund or Replacement

Email [email protected] with:

Your order email address
The name of the product you purchased
A brief description of the problem

We respond to all support emails within 1–2 business days.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or credit card company. We are a small business and we genuinely want to resolve any issue you have. Chargebacks initiated without first contacting us may result in your permanent ban from purchasing on this website. If a chargeback is found to be fraudulent or filed in bad faith (e.g., you successfully downloaded the product and are attempting to get it for free), we reserve the right to contest the chargeback and report the incident to Stripe.

6. Discount Codes and Promotional Pricing

Purchases made with a promotional or discount code are subject to the same refund policy as regular-price purchases. The refund amount, if applicable, will reflect the price actually paid after any discount was applied, not the original list price.

7. Questions

We want you to be happy with your purchase. If something isn't right, please reach out before assuming we can't help — we often can. Email us at [email protected].

← Back to Cozy Contracts